Overview
This Refund Policy explains how Knorvex handles refunds for paid subscriptions processed through Stripe. Knorvex is an early-stage product; we aim to be fair while keeping billing simple.
Support: support@knorvex.com.
Draft for product compliance — have a qualified professional review before relying on it, especially for consumer cooling-off rules in your markets.
Subscriptions
Paid plans renew automatically until cancelled in the Stripe billing portal or Settings → Billing. Cancelling stops future renewals; it does not automatically refund the current period unless described below.
When refunds may be available
We may refund or credit a payment when:
- You were charged due to a clear billing error on our side.
- The service was unavailable for a prolonged period that prevented reasonable use of paid features.
- Required by applicable consumer law in your jurisdiction.
We generally do not refund unused time after you have actively used paid AI generation or premium features in that billing period, except where law requires otherwise.
How to request a refund
Email support@knorvex.com with your account email, approximate charge date, and reason. We aim to respond within 1–2 business days. Approved refunds are issued to the original payment method via Stripe and may take several business days to appear.
Chargebacks
Please contact us before filing a chargeback so we can help. Fraudulent or abusive chargebacks may result in account suspension.
Changes
We may update this policy as billing matures. The version on this page applies to purchases made after the "Last updated" date unless law requires otherwise.